If you cancel more than 14 days before your event
We’ll refund the money you have paid, less any reasonable costs that we have already committed specifically for your booking and cannot recover. If there are non-recoverable special-order costs, we’ll explain those to you.
If you cancel between 7 and 14 days before your event
At this stage, more preparation and calendar capacity may already have been committed. We may retain part or all of the initial confirmation payment where it reasonably reflects costs already incurred and the loss caused by the cancellation. Any amount we are not reasonably entitled to retain will be refunded.
If you cancel less than 7 days before your event
Late cancellations can be difficult for us to refill and often happen after significant preparation has already taken place. Payments may therefore be non-refundable to the extent that they reasonably cover work already completed, reserved capacity, special purchases, supplier commitments and other genuine losses connected with the booking.
This does not affect any refund or other remedy you are legally entitled to receive.
Rescheduling
If you contact us at least 7 days before your event, we’ll allow one complimentary rescheduling request, subject to availability.
The new date should normally be within 90 days of the original booking. If prices, suppliers or requested items change for the new date, we’ll let you know before confirming the change.
Additional rescheduling requests, or requests made within 7 days of the event, may be treated as a cancellation unless we agree otherwise.
Bad weather
If we believe an outdoor setup would be unsafe, we’ll first look at practical alternatives. Where possible, we’ll try to relocate the setup, adjust the timing, or reschedule the experience.
If none of those options works and we cannot provide the experience, we’ll refund the amount paid for services we cannot provide, subject to any reasonable non-recoverable costs already committed specifically for the booking and any rights you have under Barbados law.
If we have to cancel
If The Dome Experience cannot provide your booking for a reason within our responsibility and we cannot offer an alternative you’re happy with, we’ll refund the amount paid for the service we’re unable to provide.
We won’t force you to accept store credit in place of a refund where a refund is properly due.
Refund timing
Once we approve a refund, we’ll normally start processing it within 7 business days. Your bank or payment provider may take additional time to place the funds back into your account.